What we did
Munster Joinery is now among the largest manufacturers of energy efficient windows and doors in Europe. Founded in 1973, the company has grown year on year, with the continuous development of new products, materials and processes.
With operations in Ireland, Northern Ireland and the United Kingdom, the company has a 940,000 sq ft production facility on a seventy-acre site in Ballydesmond with another 230,000 sq ft on a 20-acre site at Wellesbourne in the UK. They serve the Irish, UK and international markets.
Eirtight has developed custom software to support their customer service teams, fittings, schedules, and inventory management. From these systems, targeted KPIs and reporting mechanisms, were put in place, to support future strategic growth.
What they said
"Just a few words about the new system. It has already cut down the work load of the Service reps daily routine of excessive photocopying paperwork over and over. They now have more time to follow up on more important issues that were being missed due to previous workloads. Material reps have more time to check the materials and information being sent in by the Serviceman, so less chances of mistakes being made. We now have a system which is traceable at all stages, where before there was a lot of guess work for everybody involved. There are a lot of new features that in time to come that will really benefit us, All in all the future is bright for MJ ,once we get over the bedding in stage and the small tweaks that need to be sorted.
Thanks for all your help it getting the system up and running as smoothly as could have been possible."
Steve Campbell, Manager of Customer Care, Munster Joinery